Returns & Refunds
Honest. Clear. No surprises.
Damaged or defective
Full replacement or refund. No questions asked. Contact us within 7 days.
Wrong size / change of mind
Not covered — each item is made to order. Please use our size guide before purchasing.
Never received your order
Contact us. We'll investigate immediately and make it right.
Why we can't accept all returns
Every MARVI OCEAN product is made to order — printed and produced specifically when you place your order. We don't hold inventory. This means zero overproduction, zero unsold waste, and a significantly smaller environmental footprint. It also means that once an item is produced, it exists solely for you.
This is a deliberate choice aligned with our values. We appreciate your understanding.
What we cover — fully
Your order arrived damaged or broken. We'll replace it or provide a full refund.
The print quality is poor, misaligned, or the item has a manufacturing defect. We replace it.
You received a different product or design than what you ordered. We fix it immediately.
Your order hasn't arrived within the estimated delivery window. We'll investigate and resolve it.
What we don't cover
We provide a detailed size guide on every product page — please check it carefully before purchasing. If you're unsure, we recommend sizing up. We cannot accept returns due to incorrect size selection.
Because every piece is made to order exclusively for you, we cannot accept returns for change of mind or buyer's remorse.
If a delivery is delayed or fails because of an incorrect shipping address provided at checkout, we cannot refund the order.
How to make a claim
Send an email to hello@marviocean.com with the subject line "Order Issue — [your order number]".
A clear photo of the issue helps us resolve your claim quickly. No photo may result in delays.
We'll confirm your claim and arrange a replacement or refund. Refunds are returned to your original payment method.
Cancellations
Orders can only be cancelled while they are still in "processing" status — typically within a few hours of placing the order. Once production has begun, we cannot cancel. To request a cancellation, email hello@marviocean.com immediately with your order number.
Shipping policy
Each order is made to order with a production time of 2–4 business days before shipping. Estimated delivery times from dispatch:
Free shipping on all orders over $80. International orders may be subject to local customs duties — these are outside our control and are the responsibility of the recipient.
Still have a question?
We're a small team and we genuinely care about every customer. Email us at hello@marviocean.com — we'll always do our best to help.
CONTACT US